Supporting customers in vulnerable situations on their journey to decarbonise - Workshop two-Better together

29 Apr 2022

10:00am - 12:00pm



The Northern Powergrid Consumer Vulnerability team is hosting a series of three online workshops to speak to partners and interested parties about how best to support customers in vulnerable situations on their journey to decarbonise.

The first workshop, Bridging the gaps to support our customers, took place 02 March. This looked at what our role should be in supporting customers, what support is already available and how to bridge the gaps that are identified. The report from that workshop can be found here.

The second workshop, Better together, will look at how Northern Powergrid can improve how it works with charities and community organisations to support customers in vulnerable situations and identify support programmes to collaborate on.

The third and final workshop, Nobody left behind, will look specifically at what help organisations need from us to support people on the journey to net zero, asking who is most at risk of being left behind and how we should be targeting support. 




Michelle Cummings

Social Responsibility Manager, Northern Powergrid


Derek Lickorish MBE

Chairman, Northern Powergrid’s Social Issues Expert Group


10:00am - 10:10am Scene setting – reminder of why we’re here today
10:10am - 10:25am Review of report from workshop one
10:25am - 10:55am Break out – Discuss the opportunities that were highlighted at workshop one. Where can we work with you on these opportunities?
10:55am - 11:00am Break
11:00am - 11:30am Break out – How will this collaboration work in practice?
11:30am - 11:45am Recap for both break outs
11:45am - 12:00pm Closing statement, wrap up, next steps and meeting close