Documents

As part of our stakeholder engagement, we want to understand, engage and listen to the views of our customers and stakeholders. We also want to hear your views on our documents. Below, we share some of our key documents covering topics such as decarbonisation, community energy and the environment. You can use this page to provide specific feedback on the documents. This will help us to shape the presentation of our business documents and reports in future.

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November 2021

Stakeholder Report, 2017-18

An update on how we’re doing against our business plan commitments that run through to 2023...

Building our plan for 2023

Our emerging thinking for the next price control period, 2023-2028  ...
Connections,DSO,COVID-19,Vulnerability,Business Planning,Environment,Decarbonisation,CommunityEnergy

Distribution Future Energy Scenarios

Supporting our region's decarbonisation targets is a major objective for our business. This document explains how we might achieve this...
Business Planning

December 2020

Stakeholder Report, 2019-20

An update on how we’re doing against our business plan commitments that run through to 2023...
Reporting,DSO,Environment,Business Planning,Decarbonisation

November 2020

Environment Report, 2019-20

An account of what we are doing to address environmental matters, including our role in the transition to a low carbon future  ...
Reporting,Environment,Decarbonisation

September 2020

Building our plan for 2023 (supporting materials)

Supporting materials for our emerging thinking for the next price control period, 2023-2028  ...
Vulnerability,CommunityEnergy,COVID-19,Environment,DSO,Decarbonisation,Connections,Business Planning

August 2020

Regional community energy study

Our first in-depth analysis of community energy across the North East, Yorkshire and northern Lincolnshire, covering both of our licence areas...
Decarbonisation,CommunityEnergy

May 2020

Incentive on Connections Engagement (ICE)

Our ICE submission demonstrates how we are listening to our stakeholders using their feedback to drive improvements in our connections service  ...
Connections,Vulnerability

April 2020

Powering communities (COVID-19)

A quick summary of our approach to supporting business critical roles and services during the COVID-19 pandemic  ...
COVID-19,Business Planning

March 2020

Fuel poverty conference agenda

The agenda from our annual fuel poverty conference  ...
Events,Vulnerability

November 2019

SECV Part 2

Our Part 2 submission in response to Ofgem's Stakeholder Engagement and Consumer Vulnerability (SECV) incentive - focusing on meaningful outcomes for stakeholders and customers  ...
Vulnerability,Reporting

DG Owner Operator Forum

Slides from an engagement event with DG Owner Operators  ...
Events,Connections

SECV Part 1

Our Part 1 submission in response to Ofgem's Stakeholder Engagement and Consumer Vulnerability (SECV) incentive - focusing on our strategies and highlights of the year  ...
Vulnerability,Reporting

SECV Part 3

Our Part 3 submission in response to Ofgem's Stakeholder Engagement and Consumer Vulnerability (SECV) incentive - focusing on our consumer vulnerability approach  ...
Reporting,Vulnerability

Stakeholder summit slides

Slides from our annual stakeholder summit  ...
Business Planning,Events

October 2019

Electric vehicle webinar

Slides from an engagement event focused on electric vehicles Decarbonisation, Events...
Decarbonisation,Events

DSO development plan

An update on our guiding principles for transitioning to becoming a Distribution System Operator, explaining our plan and why our vision for the future is right for our region  ...
Business Planning,DSO

ICE mid-year update

An update on how we’re doing against our annual Incentive on Connections Engagement (ICE) commitments...
Reporting,Connections

Performance snapshot

A quick summary of our key measures of performance in the year...
Reporting

September 2019

Environment Report, 2018-19

An account of what we are doing to address environmental matters, including our role in the transition to a low carbon future...
Environment,Reporting,Decarbonisation

Stakeholder Report, 2018-19

An update on how we’re doing against our business plan commitments that run through to 2023  ...
Reporting,DSO,Environment,Decarbonisation,Business Planning

December 2018

SECV incentive guidance, Ofgem

Ofgem's guidance on the Stakeholder Engagement and Consumer Vulnerability (SECV) incentive designed to drive network companies to engage with stakeholders and address consumer vulnerability issues...
Vulnerability,Business Planning